1. Introduction

Welcome to Livraison DZ ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application that provides shipping label creation and management services for Algerian delivery companies.

By installing and using Livraison DZ, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not install or use our application.

2. Information We Collect

2.1 Store Information

• Store name, URL, and basic store settings
• Store owner contact information
• Currency and language preferences
• Installation and usage timestamps

2.2 Order and Shipping Data

• Order details (order number, items, quantities, values)
• Customer shipping addresses within Algeria
• Customer contact information (name, phone number, email)
• Product information (name, weight, dimensions, value)
• Shipping preferences and delivery instructions

2.3 Technical Information

• IP addresses and browser information
• Application usage data and preferences
• Error logs and performance metrics
• Integration settings and configurations

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Core Service Delivery

• Generate shipping labels for Algerian delivery companies
• Calculate shipping costs and delivery estimates
• Track and manage shipment status
• Facilitate communication with delivery partners

3.2 Service Improvement

• Analyze usage patterns to improve functionality
• Provide customer support and troubleshooting
• Develop new features and integrations
• Ensure application security and performance

4. Information Sharing and Disclosure

4.1 Delivery Partners

We share necessary shipping information with Algerian delivery companies to facilitate package delivery. This includes recipient addresses, contact information, and package details.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our application, conducting business, or serving users, as long as they agree to keep this information confidential.

4.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Order and shipping data: Retained for 3 years for business and legal purposes
• Technical logs: Retained for 1 year for security and troubleshooting
• Account information: Retained while your store uses our application

When you uninstall our application, we will delete or anonymize your data within 30 days, except where longer retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of how we process your information

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

Our application may use cookies and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences and settings
• Authenticate your access to the application
• Analyze application usage and performance
• Provide personalized features

9. Third-Party Integrations

Our application integrates with various Algerian delivery companies and may connect to their systems to provide shipping services. Each delivery partner has their own privacy practices, and we encourage you to review their privacy policies.

10. International Data Transfers

While our primary focus is serving Algerian merchants, your information may be transferred to and processed in countries other than Algeria. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

11. Children's Privacy

Our application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the "Last Updated" date at the top of this policy and, for significant changes, we may provide additional notice through the application or via email.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Regulatory Compliance

This Privacy Policy is designed to comply with applicable Algerian data protection laws, as well as international standards including GDPR where applicable to our users and business operations.